Refund policy

PHOENIX GODDESS RETURN & REFUND POLICY

Due to the personal-care nature of Phoenix Goddess products, all sales are final. We do not accept returns, refunds, or exchanges.

Each Phoenix Goddess ritual is prepared and packaged with care. For health, hygiene, and product-integrity reasons, products cannot be returned or exchanged once purchased.

Damaged, Defective, Missing, or Incorrect Orders

If your order arrives damaged, defective, is missing an item, or you receive an incorrect item, please contact us as soon as possible after delivery. Include your order number along with clear photos of the product and packaging when applicable.

Eligible order issues will be reviewed individually. If approved, Phoenix Goddess will provide an appropriate resolution, which may include a replacement or store credit.

Scent & Personal Preference

Fragrance is personal, and scent preferences vary from person to person. We do not offer refunds or exchanges because a fragrance does not meet personal preference or expectations.

Order Cancellations

Because orders may enter preparation quickly, cancellations are not guaranteed once an order has been placed. If you need to request a cancellation, contact Phoenix Goddess as soon as possible. If preparation has already begun, the order cannot be canceled.

Gift Cards & Store Credit

Phoenix Goddess gift cards and store credit are non-refundable and cannot be redeemed for cash, except where required by law.

By completing a purchase with Phoenix Goddess, you acknowledge and agree to this Return & Refund Policy.

Questions regarding an order can be sent to hello@phoenixgoddess.co.